Shipping policy

Oliver James & Co. Shipping Policy

At Oliver James & Co., we carefully package and ship every order so your curated finds arrive safely and beautifully.

Processing Times

• Orders are typically processed within 2–3 business days.

• During peak seasons, processing may take longer, but we’ll keep you updated.

Shipping Methods & Rates

• We offer standard shipping across the U.S. (3–7 business days).

• Expedited shipping is available at checkout for an additional cost.

• Shipping fees are calculated at checkout based on weight, size, and destination.

Local Pickup

• Customers in the Mesa, AZ area may select in-store pickup at checkout.

• Pickup orders are final sale and must be collected with proof of purchase.

Order Tracking

• Once shipped, you’ll receive an email confirmation with tracking details.

Damaged or Lost Packages

• If your order arrives damaged, please contact us within 48 hours with photos so we can assist.

• Oliver James & Co. is not responsible for delays or lost packages caused by the carrier but will help you file a claim when possible.